See a live, real time overview of your service department, helping you to keep track of estimates, bookings due to arrive, services in progress and which invoices need to be paid.
Our intelligent dealer management system allows you to increase Technician efficiencies with our workshop clock, increase up-sold work using VHC's in our fully integrated Workshop App and receive bookings straight to your diary from your website.
Hundreds of workshops, small to large, rely on our garage management software every day to help manage their businesses.
Service reminders are a must for all garages and workshops but the process can sometimes seem long-winded and complex. With the DragonDMS, we take care of it all for you.
Reminders can be sent via SMS, email, and letter and will show you those customers who have yet to respond, allowing you to contact them before their expiry runs out.
At the point of booking a customer in for a service, DragonDMS will alert you to any previous advisories or issues raised on health checks, allowing you to maximise your upselling opportunities.
Accurate estimates can be produced for customers, showing the exact cost of the work to be carried out for approval. These can also be attached to services in progress as an emerging work estimate.
The Service Booking Diary is a visual aid that allows you to see at a quick glance, which days have space available for further bookings. As service jobs are booked into the calendar, the hours for that day go down and the colour changes.
The diary also allows you to see which Courtesy Cars are available, free MOT slots and which technicians are working on which jobs.
From within the garage software section, you can produce professional looking invoices that display your logo and branding.
All of the invoices that are printed from the software come with default disclaimers, however, you can change them as you need.
DragonDMS gives you the option of creating job cards for manual job recording or for electronic clocking systems, so it doesn’t matter which method you currently use.
The job cards created in DragonDMS comprise of the customer and vehicle details, a brief description and the ability to add labour lines, all of which will appear on the customer invoice.
Speed up your workflow by applying templates to your bookings and services - ideal for all of those standard service jobs performed on a daily basis.
Service templates reduce the amount of duplicated work and creating them is extremely simple to do.
The service history tracking feature in DragonDMS is very straight forward to use. Simply enter the registration number and the relevant vehicle and customer information will be displayed.
All previous work completed, including descriptions, work carried out, and parts are listed. You can even see previous recommendations made to the customer based on advisories or vehicle health checks.
Our accurate reporting helps you track and analyse your business's performance.
With a huge range of reports, its easy to view information such as daily sales logs, invoices outstanding, Technician efficiencies and more. Each user also gets their own custom Dashboard, showing them the figures and statistics that they need to know.
Try every feature of our award-winning Dealer Management System free for 30 days.
No credit card required. Cancel anytime.
A. Yes, you can either manually send a text reminder to a customer due in tomorrow, or you can set up an automated text reminder in the DragonDMS. You can decide how far in advance you wish to send this i.e. 1, 2 or 3 days before they are due in.
A. With Dragon2000’s online card payment integration, your customers can pay their invoices from anywhere at any time. The DragonDMS dealer management system can generate online payment links instantly, which can be sent by text or email to your customers. Once opened, the link will allow them to pay the invoice safely from their internet browser.
A. There is a feature in the parts module which will list all part records that have gone down to their minimum stock quantity. The garage management system will recommend the reorder quantity required to get the stock back to the maximum stock quantity. The user can still edit the recommended quantities.
A. Yes, our garage software features a service booking diary to provide you with a clear visual aid of your workload. At a glance, you’ll be able to see upcoming appointments, the service bays in use, expected job times, and availability for future bookings. The calendar is colour coded too, so you’ll instantly know how busy each day is based on the colour.
A. Deposits can be taken against both bookings and service jobs in the DragonDMS, ideal for when you have to buy expensive parts for the job. When the job is invoiced off, the value of the deposit will automatically be taken off the invoice total.
A. Our garage management system has an ecommerce feature that allows you to manage your own online store and sell vehicle parts and accessories on your Dragon2000 dealer website. You can even upsell and cross-sell products by advertising specific items to customers based on what they have already viewed in your online shop.
A. If your website is powered by Dragon2000, then customers can request their MOT or service appointments by completing an online form with their preferred date and time, contact details, vehicle information, and any additional notes if necessary. The DragonDMS can then accept the request as a booking if you have the availability, without you needing to retype any of the appointment details.
A. Dragon2000’s Stocklister mobile app is fully integrated with our garage software and lets you carry out stock checks remotely from a handheld device, replacing the traditional and time-consuming pen and paper method. Items can also be created and received into stock from the app, ensuring your parts department can operate without running back and forth between a computer.
A. If your garage is performing the same tasks regularly, then service templates in the DragonDMS will allow you to speed up the workflow by saving you time from entering the same information repeatedly. Service templates are particularly useful if your workshop specialises in a certain make of vehicle.
A. Yes, the DragonDMS will notify staff about previously flagged issues or advisories when a vehicle is being booked into the workshop, creating an opportunity for you to upsell your services. Accurate estimates can also be produced for customers at this stage so they can see how much they should expect to pay for any new work on their vehicle.
A. Digital job cards are a key feature of our Workshop App, which is integrated with the DragonDMS, allowing your technicians to clock on and off tasks without needing to queue up at clocking machines. Service advisors can also monitor your garage’s workload from the mobile app as well as in the DragonDMS and make changes to the schedule at any point to ensure technician efficiencies are maintained throughout the day.
