How Can Interactive Condition Reports Improve Garage Efficiencies?

Garages, service departments and workshops aiming to improve their efficiencies and boost business profits can eliminate time-consuming workshop processes that involve pen and paper from their everyday tasks, by instead opting for modern digital tools that can help.

Garage software including interactive condition reports has grown in popularity for UK car dealers and garages, allowing technicians to easily pinpoint any defects on a vehicle by simply tapping on their tablet or mobile screen using pre-existing image templates that cover a variety of vehicle angles, before conveniently typing the details of the issue on their device.

This completely replaces the traditional process of noting any vehicle defects on paper, which can quickly become difficult to read if there are multiple issues to record. If handwritten notes aren’t easy to read, there is the risk of mistakes if the information is being typed into a computer or referred to at a later date.

Digitally performing your condition reports from a tablet or mobile device instantly makes vehicle defects easier to record and understand at a glance. Improving the legibility of your condition reports can save valuable time for your staff who are either creating or reading the reports, whether that’s service advisors, technicians or collection/delivery drivers, giving them more time to work on other tasks.

Interactive condition reports are particularly useful when garages want to avoid potential customer disputes regarding the condition of their vehicle, whether that’s ahead of a service/MOT, before a collection/delivery, or after the use of a courtesy car. The date and time-stamped reports will allow you to immediately discover if any damage has occurred during a certain timeframe, protecting both your technicians and customers in case there’s an issue.

Dragon2000’s Workshop App allows dealerships and garages to create interactive condition reports from their tablet or mobile device, with a range of vehicle templates readily available so that you can quickly carry out detailed checks on multiple vehicles, including cars, motorbikes, vans, motorhomes and HGVs.

Technicians simply need to select the relevant vehicle template within the app and tap on the area of the image where they’ve found any defects during their checks. Once an issue has been pinpointed on the vehicle image, more specific details can then be provided, such as the size, type and severity of the defect, as well as the cost to repair.

The Workshop App is fully integrated with the DragonDMS dealer management system, which means completed condition reports will instantly appear within your DMS, ready to send to customers with all of your technician’s notes available to view so that you can be more transparent and build trust with your customers.

If you would like to find out more information about our garage management software including interactive condition reports or other Workshop App features that can help to improve your garage efficiencies and profits, please contact our sales team on 01327 222 333 or email sales@dragon2000.co.uk.

We have been helping car dealers and garages drive their businesses forward since 1995. Contact Dragon2000 today to find out how our dealer management system, car dealer websites and mobile apps can help your business increase profits and reduce costs.