Why Should Mobile Apps Be Introduced Into Your Workshop?

Garages can improve efficiencies in the workshop with the help of modern mobile technology, which has been designed to digitalise your daily processes and save time across the department, allowing you to work on more vehicles during the day and increase profit.

The introduction of digital job cards within mobile apps means garages can finally put an end to traditional time-consuming practices, such as technicians queuing up at clocking machines and paperwork being passed around throughout the day to complete tasks. By operating from mobile devices, your staff can clock on and off jobs digitally as and when they’re ready, allowing them to immediately get started on the next vehicle as soon as they’ve completed another job, significantly improving their efficiencies.

Service advisors can manage the workshop on-the-go by assigning jobs to staff and tracking progress at any time from a mobile app. The ability to oversee and update tasks in real time from a tablet or mobile phone means technician schedules can be changed instantly to ensure maximum productivity is maintained and will save time for your service advisors, who no longer need to be at their computer to manage the department.

When a technician is nearing task completion or is about to exceed the allocated time, mobile app notifications can alert both the technician and the service advisor to the job status, giving them time to react and make changes accordingly before their schedule is disrupted.

Comments can also be added digitally against service jobs from a mobile phone app, eliminating the risk of errors from rekeying information into your dealer management system and saving time from having to go back and type up hand-written notes.

Mobile apps can also be used to perform vehicle condition reports, which gives your technicians quick and easy access to the report if it needs to be referred to at a later point in time, increasing customer trust and helping your garage to avoid any potential disputes. Digitalising the condition reports also allows technicians to pinpoint and detail damage on vehicle image templates, ensuring existing damage is accurately recorded.

Vehicle health checks are another key task which benefits from being completed on a handheld device, as these can be both recorded and instantly sent to a customer from within a single mobile app. Clear red, amber and green ‘traffic light’ style reports, images and videos can all be used to highlight any vehicle issues and explain what this means for your customer, which builds trust with them while also creating upselling opportunities for your workshop.

Utilising mobile apps which are integrated with your dealer management system is essential for saving time in the workshop, with the app data automatically syncing with your DMS so that your staff don’t have to re-enter the same information into multiple systems during their shift when that time is better spent working on vehicles.

Dragon2000’s Workshop App comes with all of the above features and is fully integrated with the DragonDMS dealer management system, revolutionising the way you run your workshop and helping to grow your business in the process. Learn more about the app on the Dragon2000 website or contact our sales team for more information.

Dragon2000 have been helping dealers and garages drive their businesses forward since 1995. Talk to our team today on 01327 222 333 or email us at sales@dragon2000.co.uk to find out how our dealer management system, car dealer websites and mobile apps can help your business increase profits and reduce costs.